Refund Policy
M•A LUXZ Refund Policy
The Refund & Cancellation Policy of M•A LUXZ is provided for general informational purposes only and does not constitute legal advice. While we strive to maintain clear and fair policies, M•A LUXZ reserves the right to modify, update, or revise these terms at any time without prior notice. Refund eligibility is determined according to the guidelines stated at the time of booking. Policies may vary based on service type, location, or specific contractual agreements. Clients are responsible for reviewing all terms before confirming a booking. If you require legal interpretation or advice regarding these policies, please consult a qualified legal professional.
Refund Policy - the basics
1. Client Cancellations
We understand that plans may change. To maintain fairness and operational efficiency, cancellations follow this policy:
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More than 24 hours before pick-up: Full refund.
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12–24 hours before pick-up: 50% refund.
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Less than 12 hours before pick-up: No refund.
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No-show: No refund; full fare is charged.
Clients must notify us through official communication channels. Time is measured based on the scheduled pick-up location’s time zone.
2. Service Modifications
Any changes to a booking such as time adjustments, vehicle requests, or additional stops must be requested as early as possible. Late changes are subject to availability and may incur additional fees.
3. Cancellations by M•A LUXZ
If we must cancel due to unforeseen circumstances such as vehicle breakdown, emergency situations, or issues compromising safety, clients will receive a full refund or may choose to reschedule the service. M•A LUXZ is not responsible for additional travel expenses or losses incurred due to cancellation.
4. Refund Processing
Approved refunds will be processed within 5–10 business days and issued to the original payment method. Processing times may vary based on financial institutions.